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[Med11] 專業調解個案經理培訓證書課程

下一期 香港; 2021年8月, 現正收生

編號: Med11-01H-0821

  • 課堂 : 共 4 堂
  • 時數 : 12小時
  • 日期/ 時間 :
    - 2021年8月20, 24, 27及31日 : 晚上7:00 - 10:00
  • 地點 : 香港中環雪廠街11號律政中心西座5樓506室
  • 費用 : $4,200
  • 申請截止日期: 2021年8月12日

請參考下面的詳細課堂內容

請按右側的申請按鈕,填妥報名表格連同學歷證明檔副本,電郵至admin@aidrn.org


課程背景

調解在全球有著很高的解決糾紛成功率,而事實證明調解是一種高效、省時和具有成本效益的爭議解決模式,可以充分使雙方利益最大化,並滿足各方實際所需。隨著市埸應用專業調解處理糾紛增加,調解服務提供者 (調解員/調解機構) 務必提高其專業調解服務的質素,以應付客戶需要。調解案件管理員協助爭議雙方當事人、調解員和調解機構管理調解流程的專業人士。他們為調解服務提供者提供案件管理服務和行政支援,其工作對調解的成功至關重要。在調解中,案件管理員經常是爭議雙方當事人調解過程的接觸點,需要與調解員和調解中心有緊密合作及統籌。調解案件管理員並不代表任何一方爭議當事人,他們主要工作集中於管理調解個案的整個程序,協調雙方委任調解員、律師和専家,監督調解的進度和合法合規,和解協議執行及銜接安排。

 

課程目的

這證書課程是針對培訓專業調解個案經理 (PMCM),令學員成為協助調解員或調解中心案件管理者的重要角色,專門為客戶提供與調解有關的後勤、行政、檔案處理和進度安排等方面的優質服務。課程中涵蓋的主題對於作為不同性質的調解個案及處理方式來說,既準確又實用,包括在香港、跨境和大灣區的調解。通過互動和真實案例的模擬練習,調解案件管理員證書培訓課程有效增強學員互動,累積學習經驗,讓他們熟習作為調解個案經理的關鍵標準、專業守則和操作。學員成功通過課程內考核及作業後,將正式完成課程,並有資格申請成為香港國際爭議解決及風險管理協會(IDRRMI)系統下專業調解個案經理(PMCM),獲取專業資格。

課程對象

  1. 調解員,
  2. 律師,
  3. 提供調解服務的機構的工作人員,
  4. 人力資源、公司投訴處理代表,以及
  5. 有興趣獲得調解個案經理專業資格的個人。

課程大綱

  1. 調解中的案件管理,其影響和挑戰
  2. 有效解決爭議和調解的介紹
  3. 專業調解個案經理(PMCM)的角色
  4. PMCM的守則、行為和道德規範
  5. 調解個案經理與調解員之間的關係
  6. 調解的管理(一般調解、國際調解和職場調解)
  7. 特殊案件的調解程序和方式,如知識產權、建築工程、雇員賠償要求等案件
  8. 調解個案經理的專業服務
  9. HKMC、MHJMC和HKIMC的調解服務計畫

課程證書及專業認可(兩個階段)

第一階段
符合以下標準的學員將從培訓課程中結業

  • 完成課程;
  • 通過課內考核; 及
  • 通過案例報告作業

學員將被授予課程的 結業證書

第二階段
持有 結業證書 的學員有資格申請註冊成為國際爭議解決及風險
管理協會(IDRRMI)的專業調解個案經理(PMCM)。

課程詳情

級別 基礎
課程編號 Med11
時間 四個工作日晚上,晚上7:00 pm – 晚上10:00
總時數 共 12 小時
教學語言 粵語講座(輔以英文教材)
地點 香港中環雪廠街11號律政中心西翼5樓506室
課程費用 HK$4,200
課程模式 講座、小組討論、小組練習、作業
報名方法
  1. 請填寫於上面"Apply Now" 的網上報名表格連結 
  2. 提交調解培訓證書、身份證明文件副本;及
  3. 請於上述的報名截止日期之前繳交學費

*課程申請受條款及細則約束。

付款方法 現金 / 支票 / 本票

親身繳交(需預約)至香港中環雪廠街11號律政中心西翼5樓506室。若以支票或本票繳費,抬頭請寫上:「國際爭議解決及專業談判研究院有限公司」(請於支票背面填寫姓名、聯絡電話及課程名稱)

銀行轉帳
■ 銀行轉帳:請將費用存入香港匯豐銀行或中國銀行 (帳號名稱:國際爭議解決及專業談判研究院有限公司」
中國銀行(帳號:012-704-2-005666-9)

請於支票/銀行入數紙背面填寫姓名、聯絡電話及課程名稱。


Course Description

With high success rates of settlement worldwide, mediation has proven to be an efficient, time, and cost-effective dispute resolution tool which adequately addresses the interests of the parties. Thus, resorting to mediation should be highly encouraged.

The professional who assists parties, mediators, and the mediation institute to administer the mediation is of paramount importance for a successful mediation. A mediation case manager provides case management services and administrative support to Mediation service providers. A mediation case manager collaborates with the mediator and the mediation centres to develop and administer their dispute resolution practice.

In mediation, a case manager is usually the first dispute resolution professional with whom parties have contact. Because they are the first point of contact, case managers can influence whether or not all parties will come to the mediation table.

Although the principle of self-determination prescribes that the parties themselves should decide whether to participate in community mediation, few parties have experienced or are familiar with mediation. Therefore, the case manager is typically the first person to explain the process and to determine if a case is appropriate for mediation. If case managers determine that a dispute may be amenable to mediation, they may then attempt to persuade parties that mediation could work for them. Case managers do not represent either party, but they often advocate for the mediation process.

Learning Objectives

The design of the course is to train the professional practitioners to provide excellent service on mediation-related logistics, administrations, documentation, and progress arrangement to the client. We cover various topics in the course that is both accurate and practical to the operation as a case manager in the mediation of various natures including mediation in Hong Kong, cross-border, and in the Greater Bay Area. Through interactive and real-case simulation exercises, the Professional Mediation Case Manager Certificate Training course enhances the learning experience of participants, allowing them to familiar with all the key standards and conduct as a professional mediation case manager. Upon the completion of the course, participants are eligible to obtain the professional qualification and apply as Professional Mediation Case Manager (PMCM) under the Hong Kong International Dispute Resolution and Risk Management System.

Target Participants

  1. Mediator,
  2. Solicitor,
  3. Staff at institutions that provides mediation services,
  4. Human recourses, complain handling representatives in companies, and
  5. Individuals who are interested in obtaining a professional qualification in mediation case management.

Course Contents

  1. Case management in Mediation, its impact and challenges
  2. Introduction on effective dispute resolution and Mediation
  3. Role of Professional Mediation Case Manager (PMCM)
  4. Code, conduct, and ethics of PMCP
  5. Relationship between Mediation case manager and Mediator
  6. Administration of Mediation (General mediation, international mediation and Workplace mediation)
  7. Mediation Process and procedures on specialized cases ie IP case, Construction, Employee Compensation Claim
  8. PMCM’s professional services
  9. Special Mediation Schemes under the administration of HKMC, and MHJMC, HKIMC
  10. Role-play exercise

Course Assessment

End-of-course assessment and assignment

Certification & Professional qualification

Stage 1 (Successfully completed the entire Training course)

Participant who fulfills the following criteria would be graduated from the Training course

  • Attain 100% of the course
  • Passed the in-course exam (Passing grade as 70%)
  • Passed the case report assignment (Deadline for submission: 2 weeks from the last lesson)

Participant will be awarded the “Certificate of Completion” of the course.

Stage 2 (Registration to IDRRMI panel)

Participant who holds the “Certificate of Completion” are eligible to apply for the registration procedure as an enlisted Professional Mediation Case Manager (PMCM) of the International Dispute Resolution and Risk Management Institute (IDRRMI).