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[Med18] Professional Mediation Advanced Course – Active listening, PPS skills

Next round (Global, Online ):

  • Location: Global (Online Mode)
  • Code: Med18-02H-0520
  • Class: 2 Lessons
  • Duration: 6 hours
  • Date: 26 & 27 May 2020
  • Time: 7:00pm - 10:00pm
  • Language: Cantonese, supplemented by English
  • Fee: Member: $2,200 ; Non-member : $2,400
  • Deadline: 20 May 2020

Please refer to the details below


Course Description

Effective communication is about accurate delivery, transmission, reception and interpretation of messages. Active listening and “Perception check, Paraphrasing and Summarizing” (PPS) are the essential skills to facilitate effective communications between the disputing parties and mediator throughout the mediation process. Besides facilizing disputing parties in identifying their needs and setting negotiable agenda with the view to reaching an agreement towards settling their disputes, these skills would enhance the positive momentum for discussion and negotiation in mediation meetings.

Learning Objectives

Active listening and PPS are the essential communication skills practitioners could employ to strengthen the understanding of the parties’ needs and apply in both real-life mediation meetings and the assessments once they have mastered them. This course aims to provide intermediate level skillset of active listening and PPS to our student mediators. Our advanced course equips you with the skills and confidence to use them more effectively in conversations and mediation.

Target Participants

• Mediators and lawyers

• Social workers and teachers

• Individuals involved in handling complaints and front-line employees

• Individuals who are interested in learning communications skills in mediation

Course Mode

Lecture, groups discussion, group exercise

Trainer

Professional accredited Trainer and Assessor in Mediation of the IDRRMI

Certification

Participants attaining 100% attendance in the course will be awarded a Certificate of Completion.

CPD

HKMC: 6 points

IDRRMI: 6 points

MHJMC: 6 points

Course Details

Course Code Med18-02H-0520
Date 26 & 27 May 2020
Time 7:00 pm – 10:00 pm
Duration 6 hours in total
Location Online, Zoom
Course Fee IDRRMI / HKMC members: HK$2,200

Non-members: HK$2,400

Medium Cantonese
Registration 1. Please complete and submit the online application form via the link below:

https://forms.gle/PvcMYjqU8381Wfhu6

2. Please settle the course fee by either cross-cheque or bank transfer on or before 12:00 noon, 20 May 2020.

Payment Methods 1. Crossed cheque:

Cheque should be made payable to “Academy of Intl Dispute Resolution & Professional Negotiation Ltd.”

Please write down your full name and contact number and label the course title on the back of the cheque.

Only applicable to owners of a Hong Kong bank account:

Please submit your crossed cheque to Academy of Intl Dispute Resolution & Professional Negotiation (21/F, Success Commercial Building, 245-251 Hennessy Road, Wanchai).

2. Bank Transfer:

Please provide the Bank-in Slip and state your full name, contact number and the course title.

Bank Name                   : BANK OF CHINA (Hong Kong) LIMITED

Bank Account                : Academy of Intl Dispute Resolution & Professional Negotiation Ltd

Bank Account Number  : 012-704-2-005666-9

Application Deadline 20 May 2020