Effective communication is about accurate delivery, transmission, reception and interpretation of messages. Active listening and “Perception check, Paraphrasing and Summarizing” (PPS) are the essential skills to facilitate effective communications between the disputing parties and mediator throughout the mediation process. Besides facilizing disputing parties in identifying their needs and setting negotiable agenda with the view to reaching an agreement towards settling their disputes, these skills would enhance the positive momentum for discussion and negotiation in mediation meetings.
Active listening and PPS are the essential communication skills practitioners could employ to strengthen the understanding of the parties’ needs and apply in both real-life mediation meetings and the assessments once they have mastered them. This course aims to provide intermediate level skillset of active listening and PPS to our student mediators. Our advanced course equips you with the skills and confidence to use them more effectively in conversations and mediation.
• Mediators and lawyers
• Social workers and teachers
• Individuals involved in handling complaints and front-line employees
• Individuals who are interested in learning communications skills in mediation
Lecture, groups discussion, group exercise
Professional accredited Trainer and Assessor in Mediation of the IDRRMI
Participants attaining 100% attendance in the course will be awarded a Certificate of Completion.
HKMC: 6 points
IDRRMI: 6 points
MHJMC: 6 points
|Date||7,8 January, 2020 (TUE & WED)|
|Time||7:00 pm – 10:00 pm|
|Duration||6 hours in total|
|Location||21/F, Success Commercial Building, 245-251 Hennessy Road, Wan Chai, Hong Kong|
|Course Fee||IDRRMI / HKMC members: HK$2,200
|Registration||1. Please complete and submit the online application form via the link below:
2. Please settle the course fee by either cross-cheque or bank transfer on or before 12:00 noon, 30 December 2019 (Mon).
|Payment Methods||1. Crossed cheque:
Cheque should be made payable to “Academy of Intl Dispute Resolution & Professional Negotiation Ltd.”
Please write down your full name and contact number and label the course title on the back of the cheque.
Only applicable to owners of a Hong Kong bank account:
Please submit your crossed cheque to Academy of Intl Dispute Resolution & Professional Negotiation (21/F, Success Commercial Building, 245-251 Hennessy Road, Wanchai).
2. Bank Transfer:
Please provide the Bank-in Slip and state your full name, contact number and the course title.
BANK OF CHINA (Hong Kong) LIMITED
Academy of Intl Dispute Resolution &
Professional Negotiation Ltd
Bank Account Number:
|Application Deadline||12:00 noon, 30th December, 2019 (MON)|