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[ACH] Art of complaint handling Training Course

Corporate Training - Art of complaint handling Training Course (CT-ACH) [Flyer]

Course Description

AIDRN's one-day training course aims to instill the art of customer complaint handling and build customer loyalty to your business.


Why should you attend?

  • Customer complaint handling skills are among the most valuable skill sets for any employee who deals with customers. The manner in which your employees deal with customers or clients is a huge factor in your ability to retain those business relationships. Good customer complaint handling translates directly to your bottom line - happy customers will remain and return.

Who should attend?

  • Front-line staff
  • Customer service team
  • Sales teams
  • Managers/ supervisors
  • Entrepreneur

After joining the one-day course offered by AIDRN, you will positively enhance your interaction with customers or clients; a proper and effective complaint handling mechanism will be in place.


What will I learn?

You will gain the knowledge to:

  • Explain the psychology of a complaining customer
  • Recognize the importance of regaining customer trust after a complaint
  • Explain the requirements, policies and procedures for dealing with a complaint
  • Use the mediation complaint management model 
  • Develop the strategy and plan to enhance the satisfaction of your clients

What are the benefits?

  • Exercise self-empowerment to prevent customer complaints
  • Understand those customer complaints can be turned into a business opportunity
  • Identify possible steps for your business improvement plan



Shall there be any enquiry on the design, structure and quotation of our corporate course, please contact our training office via email or calling 3622 2241 to consult further information