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[Med14] Conversion Course for Certified Workplace Mediator

Next Cohort:

  • Course Code: Med1314-18H-0624b
  • Hours: 18 hours
  • Sessions: 2 Lessons
  • Date: 15 & 22 June 2024
  • Time: 9:30am - 6:30pm
  • Mode: Physical (Face-to-face)
  • Location: Hong Kong Legal Hub, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong
  • Language: Cantonese, supplemented with English
  • Fee: Member -$4,500; Non-Member - $5,200
  • Application Deadline: 6 June 2024

*Terms and Conditions applied to the application

Please refer to the details below

Course Description

Conflicts at work often negatively affect enterprises and it takes managers much time and effort to deal with the conflicts. Being skilled in managing workplace conflicts not only improves relationships with employees or business partners but also enhances the competitiveness of individuals and enterprises.

The course is suitable for people who are accredited mediators or with basic knowledge of mediation. It covers workplace mediation concepts, principles, and skills. Students will be better equipped with the knowledge by engaging in diversified learning activities such as group discussions, real-life case studies and role-plays. The course enables students to strengthen their mediation skills to resolve workplace conflicts as a workplace mediator. In addition, by improving relationships with co-workers and business partners, efficiency and productivity at work will be greatly increased, which leads to a higher chance of promotion.

Upon completion of the course, graduates will be qualified to apply to be a Certified Workplace Mediator. The qualification of Certified Workplace Mediator not only advances individuals’ career development but also brings students opportunities to resolve workplace conflicts or develop policies for workplace conflict resolution in organizations across the world.

Advantages of the Training Course

  • High Recognition
    AIDRN is a global academic institute that offers training, defines competency standards, and conducts researches and data analysis for dispute resolution and negotiation. AIDRN receives support and recognition from prominent dispute resolution organizations such as the Hong Kong Mediation Centre, Mainland-Hong Kong Joint Mediation Center and universities in Australia, China, and the United Kingdom.
  • Teaching Quality Assurance
    A team of experienced instructors is responsible for preparing the teaching materials and teaching this course. The reputable teaching team has trained up many professional mediators in Hong Kong and around the world, indicating that the teaching team and teaching materials are up to international professional standards.
  • Professional Development Platform
    AIDRN provides diversified continuing professional development opportunities and platforms to Certified Workplace Mediators, including advanced courses, talks, seminars, mediation, case referrals, etc., in order to help them further develop their mediation profession.

Course Outline

  • Why does conflict happen in the Workplace?
  • Advantages of Resolving Workplace Conflicts by Mediation
  • Principles of Workplace Mediation
  • The six-step structure of Workplace Mediation
  • Resolving complaints from external and internal customers
  • Handling disagreements or resolving conflicts caused by a difference in cultures or nationalities
  • Dealing with bullying and harassment issues in the Workplace
  • Roleplay exercises
  • Assessment


  • Accredited mediators of Hong Kong Mediation Centre, International Dispute Resolution and Risk Management Institute or Hong Kong Mediation Accreditation Association Limited
  • Associate members of the Hong Kong Mediation Centre
  • Persons who completed the International Professional Mediation Training Certificate Course of Mainland - Hong Kong Joint Mediation Center
  • Persons who are interested in converting to be the Certified Workplace Mediator of IDRRMI
  • Persons who intend to deal with workplace mediation cases


  • Persons who are educated about mediation


  • Students attaining 70% attendance in the course and passing the end-of-course assessment will be awarded a Certificate of Completion.
  • Candidates successfully passing the assessment are eligible to apply to be the Certified Workplace Mediators of IDRRMI with the presence of the Certificate of Completion or the Assessment Results within a year. The application fee will be HK$500 (effective date will be till 31 December at the year of application) and an annual fee will be HK$500.


  • Hong Kong Mediation Centre: 18 points
  • Mainland-Hong Kong Joint Mediation Center: 18 points
  • International Dispute Resolution & Risk Management Institute: 18 points

Course Details

Course Code Med14 (Med1314 is a combined course)
Duration 18 Hours
Venue Location Hong Kong Legal Hub, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong
Course Fee HK$ 4,500 (IDRRMI Mediator / MHJMC Mediator / HKMC Member)
HK$ 5,200 (Non-IDRRMI Mediator or MHJMC Mediator or HKMC Member)
Assessment fee included
Application Method Click "Apply Now" above and complete the application by submitting the course fee via the below payment method
Payment Methods
  1. Cheque (Payable to "Academy of International Dispute Resolution & Professional Negotiation Limited”. Please put down your name, contact number and course title at the back of the cheque. Only applicable to owners of a Hong Kong bank account.)
  2. Bank Transfer (Please transfer the tuition fee to Bank of China Account 012-704-2-005666-9. Please also put down your name, contact number and course title at the back of the bank-in slip.)
  3. FPS (FPS identifier: 169930302)
Terms and Conditions A. Registration must be made by returning the completed online application form via google link and sending the crossed-cheque or copy of the bank-in slip to Room 506, 5/F, West Wing Justice Place, 11 Ice House Street, Central, Hong Kong by 12:00 noon on the day of the deadline. Confirmation will be notified by email upon the successful application within two days after the day of the deadline. No Refund will be arranged in all circumstances after the confirmation notification is issued.

B. If you do not receive an email confirmation from the Secretariat within two days after the day of deadline, your name will be wait-listed. Your submitted cheque will be voided subsequently by the Secretariat if you have not been assigned a place in the captioned course or If your course fee was made by bank transfer, a cheque will be issued to you as the payment refund.

C. Participants must sign in and sign out. Participants who are late for more than 20 minutes or leave earlier of each session will not be qualified for the completion of IDRRMI’s & MHJMC’s & HKMC’s &IPDRAA's CPD Points in respective sessions.

D. If you are not able to attend the captioned course after the receipt of the confirmation email, you are required to inform the Secretariat as soon as you are aware of unavailability on/ before the course date by email. No refund will be made after confirmation.

E. If typhoon signal no. 8 or above or black rainstorm warning signals is hoisted and not lowered by 2 hours before the lesson start, the lesson will be postponed or canceled. Rescheduled date/ time/ venue will be announced in due course.

F. In case of any disputes, the Academy of International Dispute Resolution & Professional Negotiation reserves the right to make final decisions.

G. The course is subject to change at any time without liability.